Zingography # 14 : Some Data Science Loaded Cognitive Case Studies [WIP]

I also call it “The Road of Data Science to Design Principles

Yes its a Tough Art to Balance + Manage!

Firstly let me try & explain my thought process around it and then next I will share some examples.

The Process am trying to indicate : How can we use customer behavioural data analysis to create a better design experience for them.
This ain’t that easy as it sounds, its basically about converting all the bits + bytes into Cognitive Decision making process. So basically Left Brain neurons making sense for Right Brain to be able to navigate ūüôā

So let me try & make it structured :

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I don’t think its an easy task – (Ask Me :)) but these are specific tasks which a PM is expected to fulfill. Let me quote some of my own experiences :

Banking : Here, some of key initial metrics to be noted
– The no. of mobile logins are as many as the no. of customers + no. of of visits (which I thought was unique) & drop off is very less (<5%)
– The no. of logins/visits would not translate into no. of transactions
– The no. of logins/visits was following a seasonal trend cycles with no impact/growth of offers/new communication

The key deductions were :
– The set of customers are loyal & set (they are not majorly growing nor de-growing)
– The regular offers

FinTech :

Ecommerce :

Some Key Startups : 
– Photography & Travel Club :
– Jewellery Designing :
– Sports Content Website :
– Seller Platform :
– VR Future Tech Implementation :
– Organic Fashion/ Sustainable Clothing :
– UX Agency (Health + Education Tech) :

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Women IPL 2019

Had to write about it as had been following it closely & enjoyed it thoroughly too – all the matches went down to the wire so one has to appreciate the efforts of all organizers, players, administrators, sponsors, broadcasters!

Popularity of Women Cricket not just in India but across the world is on the rise, no two hoots about it. India being the largest country playing the game & because of the mass following plays the fulcrum role.
Post WC 2017 Success, Women cricketers have become household names & this is only going to increase with time. There have been milestones achieved like Launch of Historical Biography book, Magazines, Training facilities, WC T20 Semi Final berth, talks of mixed gender T20 Match, One Leg WIPL 2019, Exclusive Sponsorships, Women Commentators, etc.
These were not thinkable 2 years back but have happened & continue to evolve as a fresh source of involving more people in the game at the same time giving girls an equal opportunity as boys.

Now it’s time for IPL Teams (all 8) to start Women’s teams and give them a platform to perform by playing co-sponsors as Men’s teams. It should not be very difficult as the facilities, infra, trainers, coaches, grounds, etc. just need to be shared and not newly created.

How it has to be executed with Men’s IPL being a 55 day affair with hardly any scope of double games is to be seen.
Some efforts on part of sports administrators to show their creativity.

And as I conclude – may I please ask people to stop bashing Mithali Raj, the lady has been at the helm of so unnecessary criticism from the adrenaline junkies who don’t understand or wish to understand the nuances of games.
People should stop comparing Women players or try to create rifts amongst them, they all have their own strengths which is amazing given where they have reached almost single handedly with only parents & at times board supporting them.

I might be known as a Mithali Fan but am equally happy to see Smriti or Harman or Veda or Jemi or now Shafali, Harleen, etc. perform. They are faces that are girls in hinterlands of India shall look upto and seek inspiration from especially in times of doubts. So they all & many more need to be encouraged.
I do agree that I do not appreciate or like to see overtly high aggression in body language, words or expressions. Am most for aggression but through your performance like waiting for your turn & when you get it – make the most of the situation. But in doing that do not cause the natural turn of events get harmed.

¬†I do urge Mithali if she’s reading or listening to the +Ves around to stick around till WC2021 & get India the trophy. Build a team for that stage that can handle pressure & look to beat the best in the world like Aussies, England. I do think India is in Top 3 of the world in terms of ODI, its just a matter of being able to hold nerves & accelerate whenever necessary.
Mithali, herself can be a good weapon for India in WC2020 as there is no better (wo)man manger as a leader, who has seen it all & knows the opposition in all conditions, can be a reliable batswoman at any stage of the game. She just needs to focus on some solid power hitting – then there is nothing stopping her. She needs to hold on!

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My Moroccan Diaries…

I chose Morocco coz I wanted to experience the different offerings of Middle East World Zone – The blue, white & Brown Arabic Architecture in between the inter-twining streets against the Blue Sky & Blue Sea with Quiet & Conventional People Folks really appealed to me as a place I really wanted to see.

I had been to Mountains a lot, European destinations, South East Asian Beaches, Cape Town’s valley streets but never to Middle Eastern World & that appealed to me as something I have to see with my eyes to experience. And surely, overall I was not disappointed.

Here are the things I loved :

  • The Medina walks with amazingly interesting architecture, culture, people, markets, practices (one of the most fascinating was how pretty houses were hidden inside non revealing brown walls), lives insights, handicraft industries (though my new friend Gracia mentioned that its not possible to make so much of stuff by hand alone – I agree).
  • The Hasan Mosque in Casablanca was breath-taking with its architecture & grandness – Pure Grandness of location & design – WOW!
  • The landscape were varying from Mountains (Green, Brown) to small villages to loads of markets to wide open spaces. Morocco has apparently everything from seas, deserts, mountains, modernism & medina lives to offer.
  • How the infrastructure is so much in place – very similar to Europe & a developed Islamic Country – very impressive.
  • The hotels we stayed in were majorly 4 star with lovely swimming pool views
  • Some Interesting travel places thrown in form of Roman Remains, French ski resort amongst many others.
  • I was amazed with what Progressive Islamic nation with Monarchy Dictatorship focussed on public spends at infrastructure, education, tourism, agriculture (oranges, indigo, handicrafts) can go on to achieve – my regards for this small (in geographical area) has gone up many times.
  • Though I did not expect the group I got – was able to make friends with two Italian ladies which worked out rather well & also got to see how Italians & Spanish families travel which was quite interesting
  • Morocco was filled with visitors at this point & hence one could see all age groups & nationalities floating around with so many Japanese thrown in with their selfie sticks!
  • I got some time to do self evaluation which is MOST CRITICAL for me while travelling
  • The weather was mostly pleasant with some times becoming too hot or cold
  • Also very few Indian tourists thankfully.. and no extra charge for camera..

For my next travel, here are my thoughts :

  • I would like to be more involved in the planning & probably do it on my own totally & see how it goes
  • I would want to know the itinerary more in detail so I can plan what to buy, what to wear, what to carry a bit more in advance
  • I think 4 days is enough for me to get a flavour of the place & I would like to explore something more new next quickly

Will share the pictures & some more insights in some days.

Zingography 11 : Cognitive Abilities in PM

Cognitive Science involves linguistics, psychology, artificial intelligence, philosophy, neuroscience and anthropology. My learning & experience says that if we are able to include Cognitive Science into our Product Management Process Рthey results shall be much more refined, Long term & closest to objective.

Cognitive Science has to include multiple stakeholders views from :

  • Customers perspective
  • Team management perspective
  • Leadership & changing Business Landscape perspective

Am quite sure of developing successful models around the same for different PM Cycle stages & this is my effort for the same.

Below are the key PM Stages & recommended Models for the same :

  1. Business Strategy Roadmap based on Market Research & Secondary Research Data Insights — Model 1 (Leadership Management + Market Analysis – BCG Matrix, PLC, 7S Framework, Value Chain)
  2. Need Gap Analysis Identification — Model 2 (STP + 5Porters Forces)
  3. Recommendation Solutions & Prioritisation of Features (New & Enhancements) – Model 3 (Phase Gate Model/ Spider Mapping Technique ; High & Low Impact)
  4. User Persona Identification – Model 4 (Demography & Behaviour (Tech & Products) Mapping)
  5. Roadmapping + Project Management – Model 5 (Gantt Chart)
  6. BRD/ PRD – Model 6 (Process Note, Unified Modelling Language)
  7. MVP Approach – Model 7 (User – Action – Story ; Pain – Gain)
  8. User Journeys/Scenarios mapping – Model 8 (Decision Tree)
  9. Designing-> with quick dipsticks & quick changes around suggestions Model 9 : Neurological Emotional Branding + Decision of buying

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10. Development/Middleware – Library & its adaptations for agile expansion
11. UAT all scenarios/Hackathon (Model 10) /CUG РAB Testing Hypothesis linked to Data          Mining & Big Data Analysis…. Statistics & its variance test analysis! Frequentist vs              Bayesian ..
12. Success Metrics formulation (Model 11) Data visualisation /K Nearest neighbours/              Regression/Clustering ; Random Forests; Time series/sequence; text mining!
13. Launch & Optimise
14. Team Management Model

Disclaimer : My suggestions are based on my experience, research, interactions with other companies & my own theories/understandings on this space. Am quite confident of their inter-relationship with each other.

Some Books I recommend in this regard are :

  • Design of everyday Life
  • Sapiens
  • Art of Deduction
  • Tao Te Ching by Lao Tzu
  • Cognitive Science
  • Psychology of Persuasion
  • Infographica

Topic of Terrorism!

I have never written about the same though I have always felt strongly against it since a young age!
As I remember the stories of Revolutionaries, War of Independence, World Wars, History Books always fascinated me & there was a great sense of Pride associated towards having an identity in the World filled with contradictions.

My Generation might be one of those who were organically introduced to the topics of Terrorism, Communism, Socialism, Capitalism with LIVE examples all around amongst both sides debated points & forming our opinions in the midst of the same as we went about our lives.

No One supports Terrorism & its very much in Black & White but what makes this topic worth debating is when it becomes political as a mean to achieve bigger means. When Terrorism is fuelled by Religion then still, few can find sides based on rationalism but when it becomes a Politically Motivated Terrorism Issue then its a fight about who’s More Wrong.

Unfortunately, this is what has happened in Kashmir – fuelled by the 1947 Partition Venom, Kashmir has just not been allowed to come to terms to what it deserves to be.

Under the clout of Unaccepted Ownership of Indian Republic to a certain section of people based on Old Age reasons, a Young Beautiful emotional State has been played with time & again by the neighbours for a higher Political Relevance at Global Arena.

It’s nothing but unfortunate that Kashmir & India including their people have paid such heavy prices for this long due to indecisiveness on Political aspects.

At times, it is impertinent to take some STRONG rational calls for the overall Good! Israel’s stand against Palestine, US stand against Afghanistan, Lankans against LTTE are some recent modern day examples. Time India does the same!

Surgical Strikes have been widely appreciated & such mechanisms to separate & expose Militants from countries’ politics, forcing them into receding will create a LongTerm & Well Appreciated Example. India is well aware that it is amongst the Top 2 Growing Economies in the World & everyone looks upto them for solutions.

The decision is Long due & is evidently on the Walls – India is a much much more prosperous, educated, developed, flourishing nation as compared to Pakistan hence Kashmir (if and when has to fairly systematically choose its Future) shall be a part of the Former including PoK.
Execution & Enforcement of the same has to be fast & clear but Indian Subcontinent has always been slower in creating such strong consensus.

My Prayer – last attack on 14th Feb 2019 to our CRPF Men in Pulwama be the Last Ever! Amen

Changing faces of Us & Our “Friendships”

Hello! So am back to write after a small self forced hiatus ūüôā It feels good to see the words flowing from your brain to your fingertips & appearing in front of your eyes again!

Life has been a bit different with the new role & hence the changes – its weird that how my Life has undergone so many changes around the job roles I have done in past few years. Shows good that my job profile is the most important thing for me in these years but bad that am not able to keep my own personal life in control to be unaffected with changes around it!

I do feel certainly that I took time to find MY SHOE FIT.

But am glad I tried so many different ones & then finally found my best fitting, comfortable ones that were customised to my needs. Did that with my lifestyle, career & now am optimistic of same happening for my Life Partner.

Now coming to the subject of “Friendships” which has been my favourite subject unconsciously since childhood days.

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Emotion is one of the strong things that I was introduced to as a kid during my growing up years – valuing your family, respecting your elders, always speaking good, believing in God & the values, understanding our history & ancestry to learn good practices.

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So I could never forget it!

And I always valued it a lot wherever I found it – it was like me becoming a gemstone expert & start wanting to polish the gems as soon as I locate one during my education, travel, professions, social circle, etc.
What I also figured out with relating to emotion was that investment was not foolhardy, it was giving me returns to be a more self aware, worldly wise, mature human so I continued to invest & even do so now.
Maybe my portfolio selection has undergone a change now thanks to a few bad experiences in the past where I either invested too much too soon (more) or I failed to overlook a good opportunity (less).

And I do feel proud that I have become wiser to selection of my people – friends, colleagues, networking groups & others thanks to updating my qualifying parameters & accordingly updating myself + tastes. I definitely do not take things on face value any more & I definitely do not make an opinion about others or try to form a bond inorganically.

With People, it is best when it is ORGANIC!

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Sometimes, circumstances play a role in making that judgement or bond formation quicker but as a qualified and self aware human – one should understand those factors well! I feel this is the beauty of a human being always be able to prove it’s superiority over machines.

ADAPTABILITY & EMOTIONAL BONDING makes HUMAN > MACHINES

Am happy where I have reached so far in my journey – looking forward to explore More & Meet New interesting people before reaching my final destination.

I wish to become more quieter, observing, less expressing, A polished Digital Consultant (who is truly a PM at basics) Profile, socially more acceptable & enhance my intake of ignoring the unnecessary (Thickening of SKIIN – adding more Onion Layers Happily) !

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Social Welfare on my Mind

Yeah, social welfare is always on my mind without doubt!

This is the space I wanted to be in since a kid & this is the space I aspire to be in post making some money, network, resources, skills for myself.

It motivates me, it guides me & most importantly find the true me when am lost! It also helps me connect with some amazing people & also learn to be a better person on regular basis without boasting.

It brings a sense of duty, a sense of balance to the whole Capitalism drive inside us – it makes me see things in a quiet, deep & well meant light. It doesn’t let me give up when am down & out – it makes me prevail the goodness & badness with same virtues : fortitude, temperance, prudence & justice.

Moreover, technically it helps me build some interesting models based on key human behavorial insights. It helps in keeping people like me who are city dwellers (mostly out of choice for lifestyle, jobs) understand the deep & true rural/small City simplicity connect!

How I want to incessantly work for the same & build something that outlives me forever.

Somewhere my ideal model is – within the walls of liberal capitalism, the values of socialism & simplicity to flourish.

Absolutism vs Relativism

A lot of Youngsters must have explored this topic especially after reading “The FountainHead” – Your High School & Graduation Years are the times when you explore such ideals, socially accepted norms to understand them better so which path to follow.

I recall doing that myself starting at the age of 15 years & somewhere found the answer in being self dependent, financially independent, emotionally self reliable, socially responsible, well-read + travelled as my answers amongst other thoughts. Reason being that only in being free of other’s influence (most of it is financially rooted) can one choose the best for self & others. And hence all my efforts have been to deem myself resourceful enough to have my own perspectives.

I won’t deny that it has been difficult remembering these thoughts all the time despite knowing them intrinsically. Being emotionally (beliefs + trust) defeated at work & personal level has been the most difficult to manage/ navigate through.

Coming from a secure small loving family & industrial colony setup in a small city, I had challenges dealing with people’s perceptions & people’s intentions/ expectations plus I didn’t know how to maintain the balance between that & my own objectives/ beliefs.
Somewhere the belief that letting things ‘be’ in uncontrollable situations is the best thing to do. But how it can impact you & what changes it can make in you – I was always sceptical of that. I was not sure if I am emotionally that deep or aware to be able to manage the wrath being thrown at me.

Somewhere, making myself travel & explore different regions, people, cultures, relationships, situations was one of the ways I felt I can help myself understand Life & hence self better – am glad I did that.

This tells me loud and clear to KEEP THE CORE ABSOLUTE! KEEP THE CORE CLEAN for you to refer to it anytime & feel Good & Confident.
It’s the Layers that you have to develop & manage – the various layers of protection/ disguise which can be discarded/ transformed/ thickened/ softened/ added as per situations. They don’t mean much if Your Core is true & honest.

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Most of the world, times, people, situations (Especially social, financial, transactional) can be dealt with the Layers Interaction so let it be judged/ commented. They Have to be Thickened to not let unnecessary things penetrate even emotions, empathy! THICK-SKINNED IS THE MOTTO!
There are only a few which bare your soul for the world – music, love for few chosen ones, values/beliefs, travel + clicking and that true connection with the SuperPower.
Your Work, Personality, Perspective, Interactions are a byproduct of the above two which showcases them.

So nothing to worry or be sentimental about – this world’s system has been long created before you were born & there are lots affecting it all the time beside your own space. Best you can do is to play your role fulfilling while trying to make your mark via your Core + Layers Cohabited System! ūüôā Amen.

ZINGOGRAPHY : Tech/Product/UX/Startup Update # 10 – PM ToolKit

Please consider every PM to be a works-person, who needs tools apart from their skills to do a good job out of a situation!

Every worksmith/ carpenter/ chef, etc. is incomplete without their toolbox so its important as a Product Manager to be sure of your own sharpened tools basis your experience, intuition, comfort/compatibility, etc.

I also have now worked for 8+ years in different Products domain starting with Data, OTT, E-commerce, Retail Channels (B2B + B2C), Media, Food, Jewellery, FMCG, FinTech, Travel/OTA, AdTech, Transportation (Cabs/Trucks), etc.
And from my own & other PMs experience – let me share a list which I find is useful for one & all. These are compiled basis checking with other industries & PMs as well :

  1. Research Tools : SurveyMonkey, Google Forms, TypeForm
  2. Current Situation + Need Gap Analysis : Porter’s Frameworks – SWOT, 4P, STP, 5 Porter’s Force
  3. Project Management : Asana, Jira, Trello
  4. Team Management : Slack, Basecamp
  5. MVP & Road-mapping : Asana, Aha, ProdPad,
  6. Spec Writing : Word, DropBox Paper, GitHub
  7. User Scenarios Mapping : Excel, Smaply/StoriesonBoard
  8. Designing : Invision, Iconjar
  9. Coding/ Development : GitHub
  10. UX : Prototype,io, Axure
  11. Team screen sharing + feedback incorporation : Zeplin, Intercom
  12. AB Testing : VWO, Wasabi
  13. Analytics – Front End : Google Analytics, Firebase
  14. Analytics – Middle ware : Moengage, Clevertap, Appsflyer
  15. Analytics – Back End : SQL, ML Tools
  16. Campaign Management : Adobe 360
  17. Targeted Campaigns : Targetting
  18. Revenue + P&L Management : MS Excel Macro

Apart From this – the must have ingredient almost like Oiling is 5-6 hours of Reading, Networking, Experimenting, Failing, Sharing, etc.

All The Best : Let the Magic Begin!

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