Zingography # 14 : Some Data Science Loaded Cognitive Case Studies [WIP]

I also call it “The Road of Data Science to Design Principles

Yes its a Tough Art to Balance + Manage!

Firstly let me try & explain my thought process around it and then next I will share some examples.

The Process am trying to indicate : How can we use customer behavioural data analysis to create a better design experience for them.
This ain’t that easy as it sounds, its basically about converting all the bits + bytes into Cognitive Decision making process. So basically Left Brain neurons making sense for Right Brain to be able to navigate 🙂

So let me try & make it structured :

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I don’t think its an easy task – (Ask Me :)) but these are specific tasks which a PM is expected to fulfill. Let me quote some of my own experiences :

Banking : Here, some of key initial metrics to be noted
– The no. of mobile logins are as many as the no. of customers + no. of of visits (which I thought was unique) & drop off is very less (<5%)
– The no. of logins/visits would not translate into no. of transactions
– The no. of logins/visits was following a seasonal trend cycles with no impact/growth of offers/new communication

The key deductions were :
– The set of customers are loyal & set (they are not majorly growing nor de-growing)
– The regular offers

FinTech :

Ecommerce :

Some Key Startups : 
– Photography & Travel Club :
– Jewellery Designing :
– Sports Content Website :
– Seller Platform :
– VR Future Tech Implementation :
– Organic Fashion/ Sustainable Clothing :
– UX Agency (Health + Education Tech) :

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European Startups Success!

Have been closely following the Europe Tech Startup Scene closely for last 2 years & here are my few realisations.
The continent’s tech Hub scene can be easily divided into below regions :
– UK Tech Hub Scene
– Northern Europe Tech Hub Scene (Scandinivian, Netherlands, Estonia)
– Western Europe Tech Hub Scene (Berlin, Barcelona, Lisbon, Paris)
– Central + Eastern Europe Scenes

europa_accelerators

Now coming to the list of companies – the ones which have succeeded by either crossing $1Bn revenue mark or being sold to another Business Giant can be listed below :

  • Spotify!
  • Booking
  • Nokia (Till it lasted)
  • Revolut/Transferwise/ N26
  • FarFetch
  • Zalando
  • Klarna
  • BlaBla Car
  • Avito.Ru
  • Meero
  • Delivery Hero/HelloFresh/Deliveroo/JustEat
  • Badoo
  • Wix
  • Skype

atomico unicorns

Some Key Observations are :

  • British continues to rule but interesting to see how Brexit changes the scene with UK Products will have limited audience in European markets & vis-a-vis
  • US,China are still BIG as compared to European Markets however very few US, Chinese products find acceptance in Europe Markets – WhatsApp, Apple, Google, Facebook, Microsoft are few I know
  • Few Europe Companies Go Global in terms of office setups & market acquisition

But in my understanding, European Startups are unique in terms of offering & are Long Term for following reasons :

  • IPO Target : They target IPO first rather than being a Unicorn along or raising multiple fundings. This shows a mature Approach – Spotify is one unique example of the same
  • Focus on specific customer offering more than marketing, scaling – I have interacted, worked with multiple Startups & their insistence on researching, experimenting, testing, Data Science Approach is VERY VERY HIGH (to the point of nagging at times :))
  • Data approach, experimentation/Testing approach : Another Mature Approach is that they insist on Data for making all Key Decisions
  • Not in a hurry to scale
  • Skill Focussed & Way Upward from Down
  • Doing Simple Thing But Very well!
  • Options to move around different countries in a small space
  • Social Safety Net & Wealth Equality (Social Democratic Setup)
  • Egalitarism

I do think that where they differ is that Americans tend to be a lot better at sales and marketing from day one. They don’t even have a product and they are shouting about how good they are and really selling the product before it is even built. But Europeans will wait three years until the product is completely finished, or at least up to their standards, and say, hey, we exist. It is really bad from both sides. As a reporter, you are kind of fed up with people shouting before it is ready, because it is nonsense. But I really wish the European entrepreneurs would be a little be a little bit more proactive and shouting about their publicity and making noise and selling. They are very bad at selling.” —- Robin Wauters, Founder Tech.eu

risks chart

Ref :

https://www.businessinsider.com/most-valuable-startups-europe-2011-12?IR=T#mind-candy-pivoted-from-a-failed-idea-into-a-social-network-for-kids-thats-worth-more-than-200-million-2

How European and U.S. startups go global: A look at the numbers

https://www.ft.com/content/bf7b3dd4-127d-11e5-8cd7-00144feabdc0

https://www.inc.com/inc5000-europe/special-report.html

27 European startups that have reached unicorn status

Zingography # 13 : Cognitive Behaviour + Data Science ; AB Test Validation Tool

I have been really fascinated by the capability of AB Testing Tool to make Designing Decisions using Data Science.
If you combine Machine Learning & Statistical Science to the same – then Previous Combo becomes more Potent & Effective.

AB Testing can be a tough Art to Master, even the most experienced ones go wrong all the time with their hypothesis & metrics selection.
Hence accepting your own & your colleagues varying opinions + navigating through the same to get most effective Long Term Impacts is they Key for Success.
But one should be honest to the science of AB Testing & how it is designed even if results are not favourable – it’s like a daily routine that should be practiced as it is.

What am here to discuss is the New Art of combining “Cognitive Design Behaviour with Data Science Algorithms” and especially use Spotify’s Playlist Recommendation for the same.

My Current Research Analysis says that Spotify’s Recommendation Engine is one of the best in this space!

Yeah better than Apple‘s iTunes, Alibaba‘s + Amazon’s Return HomePage Pages Recommendations or Similar SKU suggestions, Google‘s Search Engine or Google News Feed, Netflix‘s Similar Shows Features. What makes Spotify shine here is how it has used the Music Preferences Attributes along with Human Emotion Capture Calculations ! They use a unique score assigned to each song preferences & suggest them if your attributes matches the range of moods/preferences! Also their Engine is constantly improving & updating based on bigger cluster preferences. What I appreciate is that they are not using Other Platforms similar data but trusting self engines to contribute. Secondly, it empowers the customers to play with the algorithm to change preferences.

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As per further search, AB Testing plays a very important role in making below decisions:

  • UI Decisions : Button Shape, Contrast colour, Position, Text, Headline, Icons (+ vs Heart), Widget Decisions, Hamburger Menu
  • Page Format – list view vs card view, the information architecture, number of information shared in a single page view
  • Metrics selection & Order Prioritisation for Making recommendations of Playlist
  • Deciding the Weightage of different Key Factors for engine’s Logic – which is the Highlight of Spotify’s Success!

  • Localising + Personalising the Site : https://www.thinkwithgoogle.com/intl/en-gb/success-stories/how-spotify-increased-premium-subscriptions-using-google-optimize-360/
  • Optimising the Keywords Search : When users in Germany searched for “audiobook” and clicked on one of Spotify’s ads, they were either brought to the custom page or to the original page.
  • Creating Culture of Experimentation & Real Time AB Testing Result platform which is most crucial. (They were earlier using Google’s Optimizely for a long time)

Did I ever share the perfect method of conducting an AB Test Experiment :

  1. Define the Problem – To increase conversion, to increase revenue
  2. Come up with a series of ideas to work around the same basis historical data, recent findings, industry insights – This should be a collective + collaborative process wherein everyone should be heard & allowed to explain their logic. Also while prospecting, one has to think about the impact % on success metrics with what confidence, duration, sample size.  Do not hesitate to use AB Testing calculator for same.
  3. Finally one has to prioritise these ideas basis their impact, time + effort + cost and decide on the order of these tests
  4. While designing the test – decide the Hypothesis that by doing so & so the impact shall increase. What is important to note is that while choosing these tests – they have to be such that can be proven only by data results. Also for tests with drastically different options – it can be a short duration test while for closer options, sample size hence duration has to be longer.
  5. So Hypothesis, success metric, options selection are very crucial aspects of the test
  6. Keep observing the performance of key metrics (Primary, Secondary at least) during the tests – no need to take sudden decisions basis this but observe the pattern.
  7. Let the test complete & observe the results – if results are drastically different, you have a clear winner. If test results are negative (do not worry), try with a different hypothesis & options. If test results are closer then decide whether to increase sample size or to discard the test or to go ahead with partial winner (last one not recommended but call can be taken depending on experience/circumstance/influence of other tests).
  8. Keep doing the same for different cases

Women IPL 2019

Had to write about it as had been following it closely & enjoyed it thoroughly too – all the matches went down to the wire so one has to appreciate the efforts of all organizers, players, administrators, sponsors, broadcasters!

Popularity of Women Cricket not just in India but across the world is on the rise, no two hoots about it. India being the largest country playing the game & because of the mass following plays the fulcrum role.
Post WC 2017 Success, Women cricketers have become household names & this is only going to increase with time. There have been milestones achieved like Launch of Historical Biography book, Magazines, Training facilities, WC T20 Semi Final berth, talks of mixed gender T20 Match, One Leg WIPL 2019, Exclusive Sponsorships, Women Commentators, etc.
These were not thinkable 2 years back but have happened & continue to evolve as a fresh source of involving more people in the game at the same time giving girls an equal opportunity as boys.

Now it’s time for IPL Teams (all 8) to start Women’s teams and give them a platform to perform by playing co-sponsors as Men’s teams. It should not be very difficult as the facilities, infra, trainers, coaches, grounds, etc. just need to be shared and not newly created.

How it has to be executed with Men’s IPL being a 55 day affair with hardly any scope of double games is to be seen.
Some efforts on part of sports administrators to show their creativity.

And as I conclude – may I please ask people to stop bashing Mithali Raj, the lady has been at the helm of so unnecessary criticism from the adrenaline junkies who don’t understand or wish to understand the nuances of games.
People should stop comparing Women players or try to create rifts amongst them, they all have their own strengths which is amazing given where they have reached almost single handedly with only parents & at times board supporting them.

I might be known as a Mithali Fan but am equally happy to see Smriti or Harman or Veda or Jemi or now Shafali, Harleen, etc. perform. They are faces that are girls in hinterlands of India shall look upto and seek inspiration from especially in times of doubts. So they all & many more need to be encouraged.
I do agree that I do not appreciate or like to see overtly high aggression in body language, words or expressions. Am most for aggression but through your performance like waiting for your turn & when you get it – make the most of the situation. But in doing that do not cause the natural turn of events get harmed.

 I do urge Mithali if she’s reading or listening to the +Ves around to stick around till WC2021 & get India the trophy. Build a team for that stage that can handle pressure & look to beat the best in the world like Aussies, England. I do think India is in Top 3 of the world in terms of ODI, its just a matter of being able to hold nerves & accelerate whenever necessary.
Mithali, herself can be a good weapon for India in WC2020 as there is no better (wo)man manger as a leader, who has seen it all & knows the opposition in all conditions, can be a reliable batswoman at any stage of the game. She just needs to focus on some solid power hitting – then there is nothing stopping her. She needs to hold on!

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As Post 2008 Generation, My Learnings

I have recently been thinking & discussing with my friends about “What should be our Generation’s & Particularly of People with our Background’s Differentiation Offered to this World?”
What is it that will make our Generation stand tall amindst its previous (Baby Boomers & Early Millennials IT, Manufacture) & future generations (Internet & SaaS).

Am realising for a standard working professional with a Graduation Degree & Maybe Masters with few years of experience, there are following area gaps which are left to be filled by individual her/himself :

  1. Identification of Subjects which truly stimulate your Motivation cells (which you will do unconditionally)
  2. To enhance your thought process beyond your subject of expertise – reading, podcasts, documentaries, travel, side projects?
  3. To create your own differentiation – by connecting the dots! Also no one can teach you above – one has to find a process on their own to find their Juice/Mantra/Fibre.

And then I came across below article

https://economictimes.indiatimes.com/news/international/world-news/rajat-gupta-is-unrepentant-for-his-crimes/articleshow/68536851.cms

This article was more of a trigger but my research includes lots of documentaries (Around Brexit, Subprime Crisis, Corporate Functions, World History), Podcasts, Books, Travel,  Time spent with Family along with Self Talk & Analysis, meeting & networking with some right people resulted in below List. Am certain that am quite close to the answer :

  1. INTEGRITY – DEFINED BY PERSONAL & WORK ETHICS is most critical as the value associated with this will only increase in times since majority around you (as one can observe) will take the easy path always while compromising on multiple things
  2. NETWORK CIRCLE – AUTHENTICATED & ALIGNED TO YOUR PERSONAL VALUES : I personally attach alot of importance to this since it is not possible for a Monk also to remain completely sane without some basic human interactions
  3. MULTI SKILL HAT – of doing different roles required to understand everyone’s viewpoints along with different sized organizations and in different geographies. Have seen such people to be easy to mingle & quick at Problem Identification
  4. THROUGH & THROUGH INNOVATION – Creativity cannot be proven by your social media posts or by your dressing or just by speaking some cool jingoisms, you should/must have proven records of what you believe you stand for & Yes a Proven record of having done innovation in some capacity will give a certain edge
  5. DETAILING & PRIORTIZATION – Breaking a situation Down, first in Mind and then on Paper. And the ability of Breaking Down is an adaptive one where you need to master different models & implement depending on the problem statement.
  6. FUTURE TECH ADAPTATION – This is where being an engineer becomes useful coz one understands technology & its implementations
  7. PEOPLE SKILLS + LEADERSHIP – Outgoing, Easy to get along but difficult to get perturbed are very useful daily skills. Also what kind of Leader are you going to turn up to be from being an Inclusive Leader to Strategic to Transformational to Facilitative to Democratic to Autocratic to Cross Cultural to Laissez Faire (My Least Favorite) to Transactional to Coaching to Charismatic to Visionary
  8. WORLDLY AWARE IN MOST TOPICS – Music, Netflix, Travel, Politics, History, Sports, Culture Insights, Food & Wine – Strategy Ideas & References come from here a lot. Late Discovery but it has the Power of increasing your mindspace & mindframe to a greater extent than few other.
  9. YOUR OWN MOJO SKILL (PREFERABLY FROM HUMANITIES OR SCIENCE SUBJECT TOPICS FROM SCHOOL – Something You always knew you were Good at) : I have observed that every person while doing their job (numbers, coding) & following their passion, there is always some art/science from which they daily seek solace which becomes like their secret power. In many people’s cases I have seen them to be cars, gardening, cooking, etc.
  10. TO HOLD SELF AGAINST TRENDS – This I will give alot of value as well since the trends are most dangerous for those who don’t believe in themselves so much! I have personally felt the strongest of all urges by Old worlds to pull me into complacency and New Worlds to pull me into Anxiety Competition Led Atmosphere. Its important for one to find their own pace & atmosphere suited to what they believe & stand for so as to master their ownselves first & then others around them.

Loads of things like being Hard Working, Articulate, Charming which were considered to be High Value skills for Pre 80s generation will be considered basic must haves for Post 2000s.

Plus a lot of extra-ordinary skills of 80s generation will be considered Good to Have!

The-Evolution-of-a-Leader.jpg

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Changing faces of Us & Our “Friendships”

Hello! So am back to write after a small self forced hiatus 🙂 It feels good to see the words flowing from your brain to your fingertips & appearing in front of your eyes again!

Life has been a bit different with the new role & hence the changes – its weird that how my Life has undergone so many changes around the job roles I have done in past few years. Shows good that my job profile is the most important thing for me in these years but bad that am not able to keep my own personal life in control to be unaffected with changes around it!

I do feel certainly that I took time to find MY SHOE FIT.

But am glad I tried so many different ones & then finally found my best fitting, comfortable ones that were customised to my needs. Did that with my lifestyle, career & now am optimistic of same happening for my Life Partner.

Now coming to the subject of “Friendships” which has been my favourite subject unconsciously since childhood days.

anyone-who-encourages-intellectual-spiritual-and-emotional-growth-is-worth-6875440.png

Emotion is one of the strong things that I was introduced to as a kid during my growing up years – valuing your family, respecting your elders, always speaking good, believing in God & the values, understanding our history & ancestry to learn good practices.

1_O47XpAz1w6fDR1DNW0JnVw

So I could never forget it!

And I always valued it a lot wherever I found it – it was like me becoming a gemstone expert & start wanting to polish the gems as soon as I locate one during my education, travel, professions, social circle, etc.
What I also figured out with relating to emotion was that investment was not foolhardy, it was giving me returns to be a more self aware, worldly wise, mature human so I continued to invest & even do so now.
Maybe my portfolio selection has undergone a change now thanks to a few bad experiences in the past where I either invested too much too soon (more) or I failed to overlook a good opportunity (less).

And I do feel proud that I have become wiser to selection of my people – friends, colleagues, networking groups & others thanks to updating my qualifying parameters & accordingly updating myself + tastes. I definitely do not take things on face value any more & I definitely do not make an opinion about others or try to form a bond inorganically.

With People, it is best when it is ORGANIC!

Getting-Personal-Physical-and-Emotional-Growth

Sometimes, circumstances play a role in making that judgement or bond formation quicker but as a qualified and self aware human – one should understand those factors well! I feel this is the beauty of a human being always be able to prove it’s superiority over machines.

ADAPTABILITY & EMOTIONAL BONDING makes HUMAN > MACHINES

Am happy where I have reached so far in my journey – looking forward to explore More & Meet New interesting people before reaching my final destination.

I wish to become more quieter, observing, less expressing, A polished Digital Consultant (who is truly a PM at basics) Profile, socially more acceptable & enhance my intake of ignoring the unnecessary (Thickening of SKIIN – adding more Onion Layers Happily) !

Colorful_emotions_by_Samsshi

ZINGOGRAPHY : Tech/Product/UX/Startup Update # 10 – PM ToolKit

Please consider every PM to be a works-person, who needs tools apart from their skills to do a good job out of a situation!

Every worksmith/ carpenter/ chef, etc. is incomplete without their toolbox so its important as a Product Manager to be sure of your own sharpened tools basis your experience, intuition, comfort/compatibility, etc.

I also have now worked for 8+ years in different Products domain starting with Data, OTT, E-commerce, Retail Channels (B2B + B2C), Media, Food, Jewellery, FMCG, FinTech, Travel/OTA, AdTech, Transportation (Cabs/Trucks), etc.
And from my own & other PMs experience – let me share a list which I find is useful for one & all. These are compiled basis checking with other industries & PMs as well :

  1. Research Tools : SurveyMonkey, Google Forms, TypeForm
  2. Current Situation + Need Gap Analysis : Porter’s Frameworks – SWOT, 4P, STP, 5 Porter’s Force
  3. Project Management : Asana, Jira, Trello
  4. Team Management : Slack, Basecamp
  5. MVP & Road-mapping : Asana, Aha, ProdPad,
  6. Spec Writing : Word, DropBox Paper, GitHub
  7. User Scenarios Mapping : Excel, Smaply/StoriesonBoard
  8. Designing : Invision, Iconjar
  9. Coding/ Development : GitHub
  10. UX : Prototype,io, Axure
  11. Team screen sharing + feedback incorporation : Zeplin, Intercom
  12. AB Testing : VWO, Wasabi
  13. Analytics – Front End : Google Analytics, Firebase
  14. Analytics – Middle ware : Moengage, Clevertap, Appsflyer
  15. Analytics – Back End : SQL, ML Tools
  16. Campaign Management : Adobe 360
  17. Targeted Campaigns : Targetting
  18. Revenue + P&L Management : MS Excel Macro

Apart From this – the must have ingredient almost like Oiling is 5-6 hours of Reading, Networking, Experimenting, Failing, Sharing, etc.

All The Best : Let the Magic Begin!

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Recent Thoughts on Political Views including Liberalism

This is a result of meeting someone awesome that you are completely in awe of as well as lots of drinking sessions with a bunch of uninhibited people who have their hearts & minds at the right place.

I am heavily convinced that people are same everywhere in the world – there are conservatives who are family bound, there are liberals who believe in being free & carefree, there are educated professionals who think they are liberals but actually don’t care or don’t realise what they are coz its convenient! There are Intellectuals & Deep moaners who just don’t want to Let Go!

People choose their political sides coz of following reasons :

  • Upbringing/ Family (20%) : Perhaps the most impactful & that too unconsciously, difficult to break off once tied to it
  • Professional (15%) : This one is more rational & becomes strong over the years
  • Deep Emotional Reasons (5%) : It has to come from some deep experience of the past – a wrong doing or a right doing
  • Convenience (60%) : This is the most common one, where people choose to not care as its too much effort & Ignorance is Bliss

More importantly, in my opinion, they keep justifying it forever – whatever it may take because somewhere they link their political stand to their personal, moral value system & saying a shade to their political views is casting a doubt on their moral values.

Also interestingly – once they take their stance on Right Liberal, Left conservative, Right Conservative or Left Liberal ; they will project themselves to be agreeing to 90% of its policies and disagreeing with a few again as per their convenience.

I do think that its a touche` matter & needs to be handled with sensitivity & open mindedness. Clashes should be avoided at all costs.

Sharing a 4-quadrant chart to understand where do most of the leaders stand.

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Interestingly – not many leaders fall in the Right – Liberal Quadrant for reasons obvious : since it is meant for Simple Mkt Policies based on science & economics research concepts. Leaders have taken stances favoring Right Liberal policies in moderation but mainly tend to stick to Right Conservative or Left Liberal Stances.
My Research threw up name of Mr. Thomas Jefferson, 3rd president of USA as the only through & through Right Liberal so far & that was perhaps he was an educated professional, scientist/inventor at heart hence insisted on the Right Liberal Policies.

Most of the Leaders in today’s time will go on to support Right Conservative, While the days of Left Conservative are restricted to China & Left Liberalism is kept for philosophers. I do think Right Liberalism is highly under-discovered.

How Media Aversion Has Helped Me!

It was a hard thought decision but something I should have done long back to be a much STRONGER & MORE CONFIDENT Human Being! Yes You Heard It, Long Back!!

I stopped quite a lot of Media Inflows towards me (my ears, eyes, most importantly Mind), in order to do that I did the following :

  • Stopped Reading All the Media websites & Apps (TOI was banned long back, NDTV, IndiaToday, IBN, etc.)
  • Removed TV Subscription (Best Decision Ever)
  • Shortened Facebook time to <5mins/week & diverting the remaining time to reading, linkedin, twitter, medium on filtered interests/subjects.
  • Forming my Viewpoints towards everything based on my own Research (well judged resources + Authentic sources) rather than word services of others
  • Adjudging the Media, Film world, Cricketers in my life what they are – PRESSTITUTES!
  • Avoiding all so called friends/influencers who promoted the Above or spoke mostly about the same

This happened as a result of above :

  • The filtered content was self approved & self adjudged
  • Got more time to do my research & form my own opinions based on topics that I was curious about, which is much better than being involuntarily educated at topics of no interest or motivation
  • Found & Relied on much informed company of intellectuals & common believers
  • I could only focus on what I WANTED FROM MYSELF !! I COULD SEE MYSELF AS A CLEAN SLATE & JUDGE MY BREATHE, MY ACTIONS, MY WAVES, RAYS, ENERGY IN A COMPLETE IMPARTIAL LIGHT
  • PM, Startups, Tech, VCs, Design, Statistics, World Politics & Trade, Travel, Clicking, Values, Ethics, History, Human Psychology, Sports (Quality), Social Entrepreneur – these are subjects that I know am not going to leave till the end of my breath! So happy to have discovered them as interests, serious hobbies, passions.
  • I can see my Vision & Dreams alot more clearly & am much more determined than ever to achieve them by building small blocks & gathering people around.

Hope it helps others as well!! Peace for All, Amen.

 

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